Job Offer

Basic information

Customer Service Associate
775 Crescent Drive
Winnipeg (Manitoba) R3T 1X3

Working conditions

To be determined
As soon as possible
Part time
  • Evening
  • Week
  • Weekend


To be discussed

Languages asked for

Spoken Written
English Fluent Fluent

Education and experience

Secondary - General Course Diploma

Main duties

  • Job Summary:
  • The Customer Service Associate’s primary objective is to welcome, assist and advise customers on the cycle of thermotherapy & the benefits, services and activities of Thermëa by Nordik Spa-Nature and, more broadly, of the region. He/she also acts as an ambassador to our customers and handles, in a courteous, quick and efficient manner, various transactions while ensuring the up keeping of the premises. He/she will be trained in a multi task position to work in other operational department/s.
  • Responsibilities & Essential Duties:
  • Welcomes and registers customers in a personalised and professional manner
  • Answers telephone inquiries regarding the services and its facilities
  • Handles waiting lists and maintains customer records
  • Process various payment methods
  • Maintains par stock of supplies and accessories
  • Maintains cleanliness of the reception, lobby and Locker rooms
  • Ensures the locker room floors are dry
  • Refreshes lockers and refills fresh towels and toiletries

Required qualities

  • High school diploma
  • One year experience in customer service
  • Basic knowledge of Windows based software
  • Knowledge of the region as well as touristic attractions
  • Must be able to communicate clearly with customers, managers and other associates
  • Be able to work in a standing position for long period of time
  • Must be able to work in a fast paced environment with a calm demeanor

Other requirements

  • Additional Assets:
  • Diploma in tourism, hospitality or administration
  • Bilingual – English and French
  • Knowledge of the SpaBooker system


Enjoy a unique experience in the heart of nature! Adjacent to the Crescent Drive Golf course, Thermëa is a haven that features relaxation techniques from the Nordic countries. Take the time to unwind and reenergize in our Nordic baths and waterfalls, steam bath, Finnish sauna, and relaxation areas. Revitalize all of your senses with a massage or a body treatment and a delicious and healthy meal at our restaurant - you’ve earned it! Only 20 minutes from downtown Winnipeg.